Policies/Frequently Asked Questions
Please review this page before you arrive, you will find lots of answers here! If you don't find what you are looking for, please contact us.
Who is Shenandoah Woods?Shenandoah Woods is owned and operated by the Cave family. We live here and love this business. We live close by if you have any questions or needs.
How does the reservation process work?
If you are interested in making a reservation with Shenandoah Woods, please check the availability calendar first. We require half of the total rate to confirm your reservation. The second half of your balance is due seven days before your arrival. When your reservation is paid in full we will email you arrival instructions including directions and the combination to enter the property.
Is there a minimum stay?
There is a 2 night minimum stay and a 3 night minimum on holiday weekends.
Why are taxes cleaning fees extra?
While the base rate is a daily cost, cleaning fees are one-time charges. Keeping them separate allows us to offer you the lowest price whether you stay two nights or twenty. It also means you'll be charged sales tax only on the base rate - not on any other fees. Additionally, having our reservation system itemize these expenses cuts our bookkeeping time dramatically, so we can pass those savings along to you.
How secluded are these properties?
We have situated the properties to maximize seclusion. Some of our properties are so secluded you can't see any other structures. From some other properties you may be able to see another home through the woods.
What are the roads like?
This is mountainous property. The public roads are paved. However the roads in Shenandoah Woods are gravel or hard packed dirt surfaces. You may experience potholes, ruts, steep inclines and rough terrain. Most vehicles have no trouble accessing the properties as long as you drive safely and slowly. We do not recommend low profile vehicles such as sports cars for Old Wagon Lodge, Sunridge Retreat and Fern Bank Cabin. During inclement weather such as snow or ice you may be required to have 4 wheel drive or tire chains. We do have snow removal equipment and will make every attempt to clear roads as soon as possible during snow conditions. We do recommend travel insurance. We do not give refunds for road conditions that are out of our control.
What forms of payment are accepted?
Visa, MasterCard, Discover, American Express, traveler's checks and cash. No checks please.
Where do I check in?
We do not have an office onsite. Guests are provided directions and combinations. You may let yourself in when you arrive.
What are the check-in and check-out times?
Check-in is anytime after 4:00pm and check-out is by 11:00am.
What is provided in the vacation rentals?
We provide sheets, towels, blankets, pillows, toilet paper, and paper towels. The kitchens have hardware like plates, glasses, flatware, pots, pans, coffee makers, etc. Please help us conserve our resources and place separated recyclables in the containers if provided.
What do vacation rental guests need to bring?
Toiletries, food, charcoal (if your property has a charcoal grill)
What is the cancellation policy of Shenandoah Woods?
If a reservation is cancelled at least 30 days before the arrival date the full amount of the initial payment will be refunded less a $50 cancellation fee. If you cancel with less than 30 days notice but more than 7 days notice half of the initial payment will be refunded, less any credit card processing fees. If you cancel with less than 7 days notice there is no refund. Travel insurance is recommended.
Can guests use the picnic shelter at Willow Pond?
The picnic shelter is for all of our guests. If you would like to reserve a 2 hour period please post a notice at the shelter. There are picnic tables, a playground, a paddleboat and canoes at the pond. Use of any and all facilities and amenities is at your own risk. No swimming is allowed.
What is there to do in the area around Shenandoah Woods?
Take a look at our What's Nearby? page. From hiking and fishing to horse back riding and wineries, the Shenandoah Valley has lots to offer.
Which cabins are wheelchair accessible?
While none of our cabins are fully ADA compliant, there are a few good choices for for guests with limited mobility. Laurel Hill Cabin is a single-level cabin with a garage, entry ramp and master bath with grab bars. Fern Bank Cabin is another single-level cabin with an entry ramp. Lost Paddle Cabin and Kalmia Cabin both have entry ramps and everything you need on the main level.
Are dogs allowed in the Shenandoah Woods' vacation rentals?
Household pets are welcome only at Edensview Cabin, Whispering Pines Cabin and Simple Pleasures Cabin with prior notice. Disabled persons may be accompanied by a nationally registered service dog which has been trained to perform a specific task in any Shenandoah Woods property with prior approval. Emotional Support animals are not permitted. If you wish to bring a service dog, please answer the following in the QUESTIONS AND COMMENTS section when you make your reservation online: (1) is the dog a service animal required because of a disability? and (2) what work or task has the dog been trained to perform? If you've already made your reservation, please contact us and answer the same questions as soon as possible. For the benefit of future guests with allergies, please keep the impact of any service animal to a minimum by having them professionally groomed before your arrival and keeping them off of all furniture. Never leave a service animal unattended inside a Shenandoah Woods rental property. Failure to comply in full with Shenandoah Woods' animal policies will result in immediate eviction and/or additional charges to the credit card on file for required cleaning and any assessed damages. If desired, we can provide you with contact information for a nearby boarding kennel to care for your pets during your stay with us.
Is smoking allowed in the Shenandoah Woods' vacation rentals?
There is no smoking permitted inside our properties. Cigarette butts are not to be thrown on the ground and any other smoking related waste is to be properly extinguished and immediately disposed of after use.
Are outdoor fires allowed?
Outdoor fires are permitted in designated fire pits and grills only. Please use extreme caution and follow any state or local fire restrictions. The use of fireworks is not permitted.
Will guests encounter any wildlife?
Wild animals share the Shenandoah Valley and our property. You may see deer, bear, raccoons, foxes, skunks, snakes, etc. Feeding or disturbing the wildlife is prohibited. Do not leave food and trash outside unless your property has outdoor trash containers. Please use caution and common sense.
Is hunting allowed?
Fishing is permitted at Willow Pond. For the safety of all guests, archery, discharging of firearms, trapping or hunting of any kind on Shenandoah Woods property is strictly prohibited and will be prosecuted to the fullest extent of the law. Legal carry of weapons is permitted with adherence to Virginia State law.
Are there quiet hours?
Quiet hours are between 10:00 pm and 7:00 am. The owners and guests will cooperate to ensure a peaceful environment.
Where do we put trash and recyclables?
Please dispose of trash in the provided containers. Please rinse and sort recyclables and dispose in the marked containers, if provided.
Are the vacation rentals air conditioned and heated?
All of the Shenandoah Woods' vacation rentals have air conditioning and heating. Please do not set cooling controls below 72 degrees. If you open windows please turn off the HVAC system.